A Guide to Teaching Children Basic Internet Safety, Part 1 of 2

As the Vice President of Customer Success at private tech company Reputation.com, I worked closely with customers to ensure they maintain a positive experience dealing with the firm. Dedicated to helping individuals monitor and manage their online identities, Reputation.com offers a valuable service during a time when Internet defamation can be performed anonymously with the click of a button. As the father of two daughters, one thing I realize is that Internet safety and protection of a person’s online reputation begins at an early age in the home and at school. My colleagues and I compiled the following tips on how parents and teachers can encourage positive web-browsing habits in school-age children.

Participate positively in their online activities. Pay attention to the websites they visit and show your appreciation for their constructive use of the Internet. Turn web surfing into a bonding activity by doing it with them. If they do encounter inappropriate sites and material or participate in unsafe uses of the Internet, create a teaching moment from the experience.

Explain the implications of poor Internet conduct to your children. Make sure they recognize the public nature of the online world and the risks of sharing personal information through the web. Sit down with them and discuss how anything in digital form, including photos and e-mails, sent through the Internet can easily be copied and collected and rarely removed.

Encourage good digital citizenry in them by reminding them to respect the personal information and identities of their friends, family, and acquaintances. Teach them to avoid contact and to especially refrain from sharing personal details with people they meet strictly online.

About the Author: An accomplished executive within the technology industry, Alan Chambless maintains a long history of success at Silicon Valley firms. Immediately prior to joining Reputation.com, he served as Intuit Inc.’s Customer Support and Sales Operations Manager and before that as the Vice President of Sales at Homestead Technologies Inc. He now acts as Vice President of Player Experience at Kabam.

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About Alan Chambless

In his current position as Vice President of Customer Success at the California-based Internet startup Reputation.com, Alan Chambless plays a key role in driving sales and ensuring customer satisfaction. Leading a diverse team of online reputation specialists, Mr. Chambless has developed and implemented numerous strategies designed to improve Reputation.com’s catalogue of products, strengthen his core team, and increase customer retention. Due to his efforts, Alan Chambless has been instrumental in the growth of the company’s revenue. Before joining the Reputation.com team in July 2010, Alan Chambless served as a Customer Support and Sales Operations Manager for Intuit. In this role, he led a team of over 250 individuals, focusing primarily on telephone sales and customer support. Under Mr. Chambless’ keen management, his team brought in more than $2 million in monthly revenue. During his career, Alan Chambless has also worked for smaller companies such as Homestead Technologies, where he served as Vice President of Sales from 2005 to 2007 and as Director of Marketing from 2003 to 2005. During his time with Homestead Technologies, Mr. Chambless was responsible for extensive sales growth, eventually leading to the company’s acquisition by Intuit in 2007. He enjoyed similar success as the Director of Marketing for Driveway Corporation, an Internet startup for which he eventually brought in over 7 million customers. Alan Chambless also formerly worked for Wells Fargo Bank and as a consultant for other companies. Alan Chambless graduated from the University of California, Davis, where he studied English. Mr. Chambless also possesses a teaching credential in English from California State University, Chico.
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